Frequently Asked Questions
Everything you need to know about bringing Litehouse into your home.
What is the typical shipping timeframe for furniture items?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure your items are handled with care.
Do you offer a warranty on your home decor and furniture?
Yes, all Litehouse furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure our products are safe for both your home and the planet.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.